Help desk template

Services and bookings. A ready-made Kindrow section, free to add.

Customer questions and problems as numbered tickets, with a help centre your customers can read.

For a support team, a software company or any business that answers customers. Every question becomes a numbered ticket with its priority, status and the person handling it, and urgent ones notify you at once. Customers read your help articles and known issues in the help centre, and report a problem there without signing in. When a ticket is solved, the customer gets an email with the solution.

What it does

• Numbered tickets by status, priority and who is handling them
• Urgent tickets notify you at once
• A help centre with your articles and known issues
• Customers report problems there, and hear back when solved

Pages

Customers

The businesses and people you support.

Fields: Customer, Contact person, Phone, Email, Support plan, Notes, Tickets (links to Tickets), Number of tickets.

5 sample records.

Tickets

Every question and problem, numbered, from new to solved.

Fields: Subject, Number, Opened, Description, Status, Priority, Assigned to, Last update, Known issue, Name, Email, Customer (links to Customers), Channel, Solution.

6 sample records.

Team

The people who answer tickets, what each one handles and when they work.

Fields: Name, Role, Handles, Email, Phone, Working hours.

3 sample records.

Help articles

Answers your customers can read in the help centre.

Fields: Title, Category, Last update, Article, Published.

5 sample records.

Apps

• Open tickets: Every ticket not yet solved, oldest first: take one, set it to waiting or solve it.
• Phone ticket: Log a call as a ticket while you are still on the phone. It is open and assigned to you.

Automations

• Urgent ticket: When a ticket becomes urgent, you and your team get a notification at once.
• Ticket solved: When a ticket is solved, the requester gets an email with its number and the solution.
• Ticket received: Each new ticket with an email gets a reply at once, so the requester knows its number.

Portal

Help centre: A link customers open to read your published help articles, see the known issues you are working on, and report a problem. Only articles marked Published are listed, and known issues show just their subject, status and date. A reported problem becomes a new ticket at once, and never shows on the portal.

Make it yours with Kindrow AI

Once it is added, ask Kindrow AI to change it, for example:

• We support a mobile app: add the device, the app version and a screenshot to tickets.
• Add a satisfaction rating once a ticket is solved, and a chart of the ratings.

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